Terms and conditions
Mary Shelley's House of Frankenstein is a multi-sensory, immersive Museum which also features two themed Escape Rooms. The experience is atmospheric throughout and does contain audio and lighting effects. It is recommended that the experience is not suitable for children under the age of 12 years.
Mary Shelley’s House of Frankenstein reserves the right to refuse entry without explanation. Tickets purchased online or on-the-day are not to be used in conjunction with any other offer, promotion, voucher or exchanged for cash.
We reserve the right to alter, close or remove experiences, events or exhibits without prior notice for technical, operational or other reasons, and that no refunds or price reductions can be given in these circumstances.
All tickets for Mary Shelley's House of Frankenstein whether they be purchased from us directly or third party sellers are purchased on a non refundable and non transferable basis.
Mary Shelley's House of Frankenstein shall have no liability for any loss or damage arising on the premises, and accept no liability for travel expenses or any other out of pocket expenses incurred.
Once tickets have been purchased an email will be sent with the ticket confirmation and your E-tickets.
It is the purchaser’s responsibility to ensure that the email details are correct at the time of purchase.
Refunds or exchanges are not offered on tickets.
Tickets may not be resold and can only be used by the original ticket holder.
It is important you have your E-ticket to gain quick entry to the attraction however if you have misplaced your ticket you can still visit provided that you show our Front of House team your ID and a proof of purchase.
If a ticketed event is cancelled for any reason then a full refund will be issued to all ticket holders.
If a ticketed event is postponed for any reason then refunds or exchanges will be available within 10 days of the notification of the new event date.
Ticket prices, event prices and booking fees are subject to change.
Booking terms and conditions
By purchasing a ticket, you agree to the following terms and condition of entry and use.
1. Making your booking:
The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made.
The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. All bookings must be made online via the website or in person where on the day tickets are available. At the end of the booking process you are asked to confirm that you have read and agree with our booking conditions. Your booking will be confirmed by a reference number and an E-ticket. The confirmation is sent to the email address which you enter/provide at the time of making your booking. However, if you have spam filtering on your email account, our email might not reach you so please check your junk mail.
Your E-ticket will serve as proof of payment for your attraction entry. You must present your E-ticket at entry to the attraction. If you have misplaced your ticket you can still visit. Please show our Front of House team your ID and a form of proof of purchase and we will check our records.
2. Payment:
Full payment is required at the time of booking.
3. Your contract:
A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference. For all payments made via this website, Mary Shelley’s House of Frankenstein will be the responsible contractual party. This contract and all matters arising out of it are governed by English law.
4. The cost of your ticket(s):
We are committed to providing great value offers on tickets; where applicable offering discounts on entrance rates. There are likely to be some seasonal special offers and, in some circumstances, prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking.
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. All prices are for pre-booking and include VAT.
5. Changes by you:
Once a booking reference has been issued it will not be possible to amend or transfer your booking.
6. Cancellation by you:
Should you, or any member of your party, need to cancel your booking once it has been confirmed, the party leader must immediately contact the provider of your ticket. As soon as you cancel your unique confirmation email voucher will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings. If you have any questions please contact us at info@houseoffrankenstein.com
7. Changes and cancellation by us:
Occasionally we have to make changes to details both before and after bookings have been confirmed and cancel confirmed bookings and we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible.
8. Force Majeure:
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9 (1) below) as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid.
9. Our Liability to you
(1) We will ensure that the ticket arrangements we have agreed to make, perform or provide, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, the contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage arising including any distress, inconvenience or anxiety caused during the course of the experience, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of your visit and which were unforeseeable or unavoidable or
'force majeure' as defined in clause 8.
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised on our website or promotional literature and we have not agreed to arrange them.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.
(5) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
10. Essential Carer free entry procedure
Guests who have one of the documents listed below are entitled to one free Essential Carer ticket. The disabled guest and any further members of their party will pay full price. Supporting documentation for the Essential Carer will be required for entry. You will be asked to show your documentation along with your booking confirmation to a member of our team on arrival.
We welcome any of following, as well as a photo ID of the disabled guest
1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 2 years).
2. Personal Independence Payment letter (dated within the last 2 years).
3. A current and valid Blue Badge (if not being used. We cannot accept photocopies or photographs).
4. Letter from GP or consultant (dated within the last 2 years) confirming the need for a full time carer. This does not need to be a letter of diagnosis.
5. A Nimbus Access card with the +1 symbol. The photo on the card must be of the guest who requires a free carer.
Unfortunately, we will not be able to issue Essential Carer tickets without seeing the above documentation as well as the recipients ID. For guests who require more than one carer we ask that you bring documentation to support this.
11. Complaints and problems:
In the unlikely event that you have any reason to complain or experience any problems with your visit to our attraction, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing as soon as possible. You must write to our team at the attraction, within 28 days of the end of the visit, giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
12. Your Responsibilities:
Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfill the physical demands of the attraction visit.
13. Conditions of Suppliers:
Some of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
14. Special Requests and Medical Problems:
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
15. PHOTOGRAPHY
Please note that mobile phones and photography by guests during After Dark are strictly forbidden as it would impact the enjoyment of the event. Mary Shelley’s House of Frankenstein or other authorised parties may carry out photography and/or video recording in the attraction, which may feature guests. Entry to the attraction is deemed acceptance of these Entry Conditions and you therefore agree that Mary Shelley’s House of Frankenstein, or any authorised party, may use such images in perpetuity in any promotional, advertising or publicity material, in any format whatsoever. You further agree that copyright in these materials rests with Mary Shelley’s House of Frankenstein or such authorised party (as the case may be).
16. VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
LINKING TO OUR WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our website must not be framed on any other website nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please address your request to info@houseoffrankenstein.com
LINKS FROM OUR WEBSITE
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
JURISDICTION AND LAW
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website. These terms of use are governed by English law.
VARIATIONS
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.
THE COMPANY
Mary Shelley's House of Frankenstein is the trading name for Bath Attractions Ltd who operate the event After Dark - nights to die for.
Bath Attractions Ltd
7 Northumberland Buildings
Bath,
Somerset
England
BA1 2JB
Company number 12304231